SIX SIGMA FOR HR PROFESSIONALS
“Driving HR Process Excellence Using Lean Six Sigma Tools and Methodology”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 29 – 30 Jan 2025 | Dubai, UAE | USD 1995 per delegate |
| 06 – 07 Mar 2025 | Dubai, UAE | USD 1995 per delegate |
| 25 – 26 Jun 2025 | Doha, Qatar | USD 1995 per delegate |
| 01 – 02 Jul 2025 | Doha, Qatar | USD 1995 per delegate |
Course Introduction
As HR becomes more data-driven and process-focused, applying Six Sigma methodologies helps eliminate inefficiencies and improve quality across recruitment, onboarding, payroll, performance, and employee services. This course introduces HR professionals to practical Lean Six Sigma tools tailored to the unique challenges of people processes.
In just two intensive days, participants will learn how to map, measure, analyze, and improve HR workflows using DMAIC methodology, all while enhancing service quality, compliance, and employee experience. Designed specifically for HR teams, this course brings continuous improvement thinking to talent management and human capital operations.
Course Objectives
By the end of this course, participants will be able to:
- Understand the core principles of Lean Six Sigma and the DMAIC cycle.
- Apply process mapping and root cause analysis to HR challenges.
- Identify inefficiencies and reduce variation in HR operations.
- Collect, interpret, and use HR data to guide improvement.
- Build HR metrics, dashboards, and service quality indicators.
- Contribute to organization-wide Six Sigma or HR transformation initiatives.
Why you Should Attend
- Learn how to apply Lean Six Sigma thinking to real HR processes.
- Enhance HR service delivery through process control and error reduction.
- Become a key player in HR transformation and digitalization efforts.
- Improve decision-making with HR data analysis and visual tools.
- Gain confidence in using structured approaches to solve people-related challenges.
Intended Audience
This program is designed for:
- HR generalists, business partners, and analysts
- Talent acquisition, onboarding, and training officers
- HR operations, compliance, and shared services teams
- HR leaders driving transformation, technology, or service excellence
- Anyone in HR seeking to strengthen process efficiency and measurement
Individual Benefits
Key competencies that will be developed include:
- Process mapping and DMAIC application
- Root cause analysis in HR workflows
- HR data-driven decision making
- Continuous improvement mindset
- KPI development and dashboard creation
Organization Benefits
Upon completing the training course, participants will demonstrate:
- Reduced delays, errors, and manual effort in HR processes
- Enhanced HR performance visibility and reporting
- Increased internal satisfaction with HR service levels
- Better integration of HR with organizational process excellence goals
- Stronger foundation for future Lean or Six Sigma initiatives
Instructional Methdology
- HR Case Studies – Real examples of Six Sigma in recruitment, payroll, onboarding
- Visual Tools – Flowcharts, Pareto, cause-effect, control charts
- Workshops – Mapping, measurement, and root cause identification
- Templates – HR SIPOC diagrams, KPI dashboards, process audit tools
- Group Exercises – Live HR problem-solving using DMAIC
- Instructor Coaching – Daily feedback and HR-focused improvement planning
Course Outline
Detailed 2-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Introduction to Six Sigma in HR
Module 1: Foundations of Lean Six Sigma for HR (07:30 – 09:30)
- Overview of Lean and Six Sigma principles
- DMAIC cycle and HR project alignment
- HR process maturity and value streams
Module 2: Mapping HR Workflows and Finding Waste (09:45 – 11:15)
- HR SIPOC diagrams and flowcharting
- Identifying non-value-added steps in HR
- 8 types of waste in HR processes
Module 3: HR Data and Measurement (11:30 – 01:00)
- Choosing HR metrics and KPIs
- Error rates, cycle times, and compliance metrics
- Baseline performance data collection
Module 4: Simulation – Mapping and Measuring an HR Process (02:00 – 03:30)
- Group activity: map a recruitment or onboarding process
- Identify bottlenecks and measurement gaps
Day 2: Root Cause Analysis and Process Improvement
Module 5: Analyzing Problems and Process Variation (07:30 – 09:30)
- Root cause tools: fishbone, 5 Whys, Pareto
- Identifying defects in HR reports and workflows
- Diagnosing poor service delivery issues
Module 6: Improving and Standardizing HR Processes (09:45 – 11:15)
- Brainstorming and impact-effort analysis
- Process control, SOPs, and standard work
- Visual controls and digital documentation
Module 7: HR Dashboards and Performance Monitoring (11:30 – 01:00)
- Reporting formats for HR service quality
- Excel-based dashboards and trend charts
- Communicating performance to leadership
Module 8: Final Workshop and Action Planning (02:00 – 03:30)
- Final group challenge: solve an HR process issue using DMAIC
- Present findings and create individual HR improvement plans
Certification
Participants who complete the program will receive a Certificate of Completion in Six Sigma for HR Professionals, recognizing their ability to apply Lean Six Sigma tools and practices to streamline and elevate HR processes.